Terms & Conditions for Wax Removal

OUR TERMS OF SUPPLY FOR THE PROVISION OF ENDOSCOPIC EARWAX REMOVAL SERVICES

YOUR ATTENTION IS DRAWN TO CLAUSE 11 REGARDING PRICE AND PAYMENT

  1. THESE TERMS
    • What these terms cover. These are the terms and conditions on which we will supply endoscopic earwax removal services to you (“services”). You should read these terms and conditions in conjunction with any consent form which you have signed in connection with the services, which also forms part of the contract between us.
    • Why you should read them. Please read these terms carefully before you make an appointment with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    • Who we are. We are Bridgitte Harley Hearing Care Limited a company registered in England and Wales. Our company registration number is 09158896 and our registered office is at Attenboroughs Accountants, 1 Tower House, Hoddesdon EN11 8UR.
    • How to contact us. You can contact us by telephoning us on 01462 506074 (Hitchin office), 01923 372101 (Radlett office)  or on 01707 594979 (Welwyn office) or by writing to us at either our Hitchin, Radlett or Welwyn office or at hello@thehearingclinic.co.uk.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. OUR CONTRACT WITH YOU
    • How the contract will be made. Although we will initially make a provisional booking on your behalf, the contract between us will only be formed once we have notified you of these terms and you have accepted these terms upon the earlier of:
      • Sending confirmation that you intend to attend the appointment in response to our Appointment Reminder notification; or
      • Attending the appointment (or procuring that the person for whom the appointment was booked attends the appointment).
    • We only provide services in the UK. Our website is solely for the promotion of our services in the UK.
  4. IMPORTANT INFORMATION ABOUT THE SERVICES
    • The scope of these terms and conditions. Although we are able to provide other services in connection with the care of your hearing, these terms and conditions only relate to our supply of endoscopic earwax removal services to you. Please contact us for details of our other services.
    • Other treatments may be more suitable for removing earwax. There are other ways to remove earwax which may be more suitable some of which are summarised in our brochure which can be found here. Although it is entirely at your discretion as to whether or not to seek to make an appointment, we strongly recommend that you only order our services if either:
      • you already unsuccessfully tried using eardrops to remove the earwax; or
      • your doctor has recommended that you order our services; or
      • you have previously used our services and wish to obtain further services.
    • It may not be appropriate for us to supply endoscopic earwax removal services. At the start of your appointment, we will carry out a clinical assessment of your requirements. We reserve the right not to supply endoscopic earwax removal services in any of the following circumstances (in which case you will still be liable to pay the full fee as this is a genuine estimate of the cost of the clinical time which you have booked):
      • if in our reasonable opinion there is no build-up of earwax which necessitates the provision of endoscopic earwax removal services; or
      • if in our reasonable opinion there is a referable condition (such as a severe infection), in which case we will advise you to make an appointment to see the relevant specialist); or
      • if in our reasonable opinion it is unsafe or inappropriate to provide the endoscopic earwax removal services for any other reason.
    • Further treatment may be necessary. We can never guarantee that one appointment will fully resolve your problem. We may recommend that further appointment(s)/ treatment is advisable, in which case we will advise you of the additional charges for such appointment(s).
  1. YOUR RIGHTS TO MAKE CHANGES
    • If you wish to make a change to the services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 7 – Your rights to end the contract).
  2. PROVIDING THE SERVICES
    • One-off services. We will provide the services on the date and at the time of your appointment.
    • We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
    • If you do not attend the appointment. Subject to Clause 1, if you do not attend your appointment in order for us to perform the services as arranged, we cannot guarantee that we will be able to reschedule your appointment and you will still be liable to pay the full fee as this is a genuine estimate of the cost of the clinical time which you have booked and which we will lose as a result of your failure to attend on time/ at all.
    • If you do not follow the Clinic’s reasonable instructions. If you (or the patient, if not you) do not follow all of our reasonable instructions both before and during your appointment (for example, if you fail to oil the wax in advance of the appointment as required), we cannot guarantee that the services will be completed in full. Even if the services cannot be completed, you will still be liable to pay the full fee, as this is a genuine estimate of the cost of the clinical time which you have booked. If you require further appointment(s) in order to complete the services in full, we will advise you of the additional charges for such appointment(s)
    • Reasons we may delay the supply of services to you. We may have to delay the supply of a services to:
      • deal with technical problems or make minor technical changes; or
      • amend the services to reflect changes in relevant laws and regulatory requirements;
  1. YOUR RIGHTS TO END THE CONTRACT
    • If you have just changed your mind about the services. Although you may be entitled to change your mind about the services within 14 days of your receipt of our confirmation of your order, you will still be liable to pay the full fee if we do not receive your notification of cancellation of the appointment at least 48 hours before the appointment is due, as this is a genuine estimate of the cost of the clinical time which you have booked and which we will lose as a result of your cancellation.
    • When you don’t have the right to change your mind. You do not have a right to change your mind in once the services have been commenced, even if the cancellation period is still running.
    • Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you will still be liable to pay the full fee if we do not receive your notification of termination at least 48 hours before the appointment is due, as this is a genuine estimate of the cost of the clinical time which you have booked and which we will lose as a result of your termination. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately upon payment of the full fee by you.
  2. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
    • Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
  • Phone or email. Call us on 01923 372101 (Radlett office) or 01462 506074 (Hitchin office) or email us at at hello@thehearingclinic.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
  • By post. Simply write to us at the address where your appointment is due to take place, including details of your appointment and your name and address.
  1. OUR RIGHTS TO END THE CONTRACT
    • We may end the contract if you break it. We may end the contract for the services at any time by writing to you if:
      • you do not pay the booking fee when required; or
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or
      • you do not attend your appointment to allow us to supply the services.
    • You will still be liable to pay the full fee if you break the contract. If we end the contract in the situations set out in Clause 1 you will still be liable to pay the full fee, as this is a genuine estimate of the cost of the clinical time which you have booked.
  1. IF THERE IS A PROBLEM WITH THE SERVICES
    • How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can telephone US on 01923 372101 (Radlett office) or 01462 506074 (Hitchin office) or email us at hello@thehearingclinic.co.uk or write to us at the address where your appointment is due to take place. Alternatively, please speak to one of our staff in-clinic.
    • Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. You can ask us to repeat or correct any service which is not carried out with reasonable care and skill, or get some money back if we can’t correct it. Nothing in these terms will affect your legal rights.
    • Problems can be caused by treatment for earwax. Whilst earwax removal is generally safe, occasionally problems can arise either immediately or within a few days of the earwax removal, some of which are summarised in our brochure which can be found here.
  2. PRICE AND PAYMENT
    • The price for the services. The fee (which is currently VAT exempt) for 30 minutes clinical time is £95.
    • Additional price of goods. During the provision of the services, we may recommend that you purchase products in order to assist with your treatment. We will confirm the price of any such products to you prior to providing these.
    • We will pass on changes in the rate of VAT. If the services become VATable between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
    • When you must pay and how you must pay. We accept payment with most major credit and debit cards. You must pay the full fee (together with the cost of any additional services and products which you have purchased) before you leave the clinic immediately after the services have been provided. If you cancel the appointment within 48 hours before the appointment is due or fail to attend the appointment, you will still be liable to pay the full fee no later than the day the appointment was due as this is a genuine estimate of the cost of the clinical time which you have booked.
  3. HOW WE MAY USE YOUR PERSONAL INFORMATION
    • How we may use your personal information. We will only use your personal information as set out in our privacy policy.
  4. OTHER IMPORTANT TERMS
    • Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

 

 

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