Career Opportunities

We are looking for the right senior administrator to join our team

Are you looking for a new challenge?

The Hearing Clinic is an award winning private hearing healthcare clinic based in Hitchin and Radlett.  We are about to open a third clinic in the lovely village of Welwyn.  We are looking for a senior administrator to help manage the smooth running of our 3 clinics.

The successful candidate will benefit from: 

  • Full private healthcare once probation has been completed 
  • Salary: £25K-£30K FTE
  • 20 days annual leave 
  • Performance Bonus 


Job Summary: 

To work closely with the Director and Senior Medical Secretary, to provide a timely and responsive service for the implementation and maintenance of all business, administrative, clinical, and patient services. 

1. Overseeing the smooth running of all 3 clinics from Monday to Friday 

2. Working closely with the Senior Medical Secretary in managing all administrative duties: 

  • Managing and responding to a range of incoming enquiries. 
  • Managing clinician schedules across the 3 clinics. 
  • Booking new and follow up audiology appointments.
  • Managing patient waiting lists.  
  • Managing report writing and report sending.  
  • Managing referrals into and out of the clinic (GP/ENT/other). 
  • Managing and monitoring hearing aid and other equipment repairs. 
  • Raising invoices/chasing payment of unpaid invoices. 
  • Liaising with medical insurance companies. 
  • Managing health and safety in workplace. 
  • Managing fire safety protocols within the workplace. 
  • Managing annual leave rotas. 
  • Managing admin staff appraisals. 
  • Liaising with IT companies to manage and resolve IT issues. 
  • Managing and resolving issues that arise to ensure the smooth running of the clinic and to maintain high standards of patient care. 
  • Managing TrustPilot, Mailchimp and other platforms. 
  • Managing and resolving patient complaints. 

3.  Assisting the admin team with all administrative duties including: 

  • Reception duties. 
  • Answering telephone queries from members of the public and existing patients, giving information or passing messages to colleagues. 
  • Making appointments via phone or email for patients using a clinic booking and patient management software. 
  • Typing letters and reports from an audio dictation. 
  • Preparing and sending documents, such as medical reports, referrals or clinical notes via post and secure email. 
  • Dealing with paper and email correspondence. 
  • Updating patient records. 
  • Maintaining a filing system. 
  • Cleaning of clinic rooms. 

Essential core skills: 

  • Reliable and consistent team player.  Good teamworking essential. 
  • Will receive patients into the clinic. Must be well presented and welcoming. 
  • Excellent telephone manner. Good listening and communication skills. 
  • Quick learner. Able to learn and retain complex information. 
  • Attention to detail and ability to spot errors. 
  • All round accuracy of work essential. 
  • Thoroughness. 
  • Always follow systems and procedures. 
  • Polite and friendly, not easily flustered. 
  • Able to work under pressure and remain calm. 
  • Able to work flexibly. 
  • Excellent IT skills required. Must be confident using MS suite and other programs such as SharePoint MS Teams etc 


  • Full enhanced CRB check required. 
  • Must be UK resident with legal right to work. 
  • Must comply with all company policies and procedures. 
  • 4 month probation period which may be extended to 6 months if required. 
  • There will be some occasions when you will be in the clinic working alone. 
  • Will need to travel between the Welwyn and Hitchin clinics.
  • You may be asked to work overtime to cover holidays. 


First interview – Zoom interview. 

Second interview – in clinic. 

All candidates will be required to complete a personality assessment, typing test and demonstrate confident use of MS word and Excel. 

Only successful candidates will hear back from us. 

Please send your CV and covering letter to

We look forwards to hearing from you


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