Career Opportunities

We are looking for the right senior administrator to join our team

Are you looking for a new challenge?

The Hearing Clinic is an award winning private hearing healthcare clinic based in Hitchin and Radlett.  We are about to open a third clinic in the lovely village of Welwyn.  We are looking for a senior administrator to help manage the smooth running of our 3 clinics.

The successful candidate will benefit from: 

• Full private healthcare once probation has been completed 
• Salary: £25K-£30K FTE
• 20 days annual leave 
• Performance Bonus 

 

Job Summary: 

To work closely with the Director and Senior Medical Secretary, to provide a timely and responsive service for the implementation and maintenance of all business, administrative, clinical, and patient services. 

1. Overseeing the smooth running of all 3 clinics from Monday to Friday 

2. Working closely with the Senior Medical Secretary in managing all administrative duties: 

• Managing and responding to a range of incoming enquiries. 
• Managing clinician schedules across the 3 clinics. 
• Booking new and follow up audiology appointments.
• Managing patient waiting lists.  
• Managing report writing and report sending.  
• Managing referrals into and out of the clinic (GP/ENT/other). 
• Managing and monitoring hearing aid and other equipment repairs. 
• Raising invoices/chasing payment of unpaid invoices. 
• Liaising with medical insurance companies. 
• Managing health and safety in workplace. 
• Managing fire safety protocols within the workplace. 
• Managing annual leave rotas. 
• Managing admin staff appraisals. 
• Liaising with IT companies to manage and resolve IT issues. 
• Managing and resolving issues that arise to ensure the smooth running of the clinic and to maintain high standards of patient care. 
• Managing TrustPilot, Mailchimp and other platforms. 
• Managing and resolving patient complaints. 

3.  Assisting the admin team with all administrative duties including: 

• Reception duties. 
• Answering telephone queries from members of the public and existing patients, giving information or passing messages to colleagues. 
• Making appointments via phone or email for patients using a clinic booking and patient management software. 
• Typing letters and reports from an audio dictation. 
• Preparing and sending documents, such as medical reports, referrals or clinical notes via post and secure email. 
• Dealing with paper and email correspondence. 
• Updating patient records. 
• Maintaining a filing system. 
• Cleaning of clinic rooms. 

Essential core skills: 

• Reliable and consistent team player.  Good teamworking essential. 
• Will receive patients into the clinic. Must be well presented and welcoming. 
• Excellent telephone manner. Good listening and communication skills. 
• Quick learner. Able to learn and retain complex information. 
• Attention to detail and ability to spot errors. 
• All round accuracy of work essential. 
• Thoroughness. 
• Always follow systems and procedures. 
• Polite and friendly, not easily flustered. 
• Able to work under pressure and remain calm. 
• Able to work flexibly. 
• Excellent IT skills required. Must be confident using MS suite and other programs such as SharePoint MS Teams etc 

Conditions: 

• Full enhanced CRB check required. 
• Must be UK resident with legal right to work. 
• Must comply with all company policies and procedures. 
• 4 month probation period which may be extended to 6 months if required. 
• There will be some occasions when you will be in the clinic working alone. 
• Will need to travel between the Welwyn and Hitchin clinics.
• You may be asked to work overtime to cover holidays. 

 

First interview – Zoom interview. 

Second interview – in clinic. 

All candidates will be required to complete a personality assessment, typing test and demonstrate confident use of MS word and Excel. 

Only successful candidates will hear back from us. 

Please send your CV and covering letter to hello@thehearingclinic.co.uk

We look forwards to hearing from you